At JobPilot, protecting your business data is a core responsibility. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep your information secure across every branch, team, and operation.
To deliver and improve JobPilot services, we may collect the following categories of business and operational information:
Account details such as administrator and technician names, corporate email addresses, phone numbers, and company operational details.
Data inputted during daily work, including jobs, dispatches, schedules, invoices, quotations, reports, and customer records.
Technical logs including browser type, device operating system version, anonymized IP addresses, and database access timestamps.
Aggregated telemetry and usage analytics that help us monitor and improve overall product performance and user experience.
Your data is utilized strictly to provide a secure, efficient field service operations ecosystem. We use collected data for the following purposes:
Manage jobs, scheduling calendars, automated invoicing, mobile workforce coordination, and client records.
Enhance system reliability, application speed, interface usability, and prioritize new feature development.
Respond to customer inquiries, fix technical issues, and deliver onboarding or tailored training requests.
Detect unauthorized login attempts, prevent fraudulent activities, and maintain continuous platform security checks.
JobPilot uses industry-standard security protocols to protect sensitive customer details and operations logs.
All database records and file attachments are stored with AES-256 encryption at rest.
Data is hosted across redundant, physically protected Tier III cloud datacenters.
Admins can lock profiles so agents only view jobs and data relevant to their schedules.
Detailed system logs capture scheduling changes, payment markings, and user access records.
Includes multi-factor authentication options and secure single sign-on parameters.
Automated firewalls, threat detection engines, and periodic security scans protect the platform.
Customer information is retained only as long as necessary to provide active JobPilot services, comply with regional legal obligations, resolve payment disputes, and enforce our terms.
Upon account termination or contract conclusion, customers may request the permanent deletion of their database records. JobPilot processes deletion requests securely within 30 days, subject to regulatory retention mandates.
We respect and support control over your data. You can request changes to your stored info through the following rights:
Request comprehensive details regarding what business data we store and how it is processed, or request a secure file export.
Request correction or updating of inaccurate, outdated, or incomplete team profiles or account details.
Request the complete deletion of personal records and operations histories where legal retention isn't required.
Communicate directly with our dedicated privacy and operations team regarding any data protection concerns.
If you have any questions about this Privacy Policy, your data rights, or security safeguards, please reach out to our team.
DTEC Dubai Silicon Oasis
Dubai, United Arab Emirates
Thousands of businesses trust JobPilot to manage operations, teams, customers, and financial workflows securely across the MENA region.
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